software engineer doing escalation
I was hired as a software engineer but I was told I will be doing escalation work. Can anybody tell what escalation work be like? I heard you don’t write code? Is it bad for the career? YOE: 2
It can mean a number of things. On my old team we had a rotation for escalations. It basically just meant that for one week every 6 weeks you took point on high priority defects instead of doing release work. The way we had it set up was pretty low stress and no one person was stuck on escalations forever. It was a great chance to dig into parts of the code base you might otherwise not be exposed to. That said, there are some places that have dedicated escalation engineers and that's all you do. Just ask your manager what it means for your team.
Based on what I get I will be working on escalation for a long period of the time
Quit.
can you explain. Is doing escalation will not have growth ?
Yes pretty much. Really big generalisation, but you get growth at 2 yoe by typing code. Pretty much anything that isn't writing code seriously impacts your growth. Don't tell your manager you're unhappy yet but rapidly find other options.
Haha you should feel lucky. You can change team immediately. This shit finally has a name.
Sometimes they cal it "triage" work. Depends on the case, might be very easy. Or hard. Instead of rotating between them they hired you and have all to you. Don't fall for it if they say all new hires start like this to learn better. It's one of the most undesirable works. Ask your manager If you can get regular software engineer work. If not be nice at work and do your job. Try to switch teams ASAP. 6 months escelation experience can be good learning experience until you switch to new team and it will be vanished in your resume later. Though highly recommend to do software engineer work.
Fk should I start leetcode again? Never expect this. Does escalation really don’t write code or need to understand code base? They just gave me some high level documents to go over. I
Escelation by itself doesn't have any coding. Unless you come up with an automated tool. Though you'll have a hard time selling your idea and asking your manger to give you time implement it specially if you have no one around to help you and review your work. Ask your manger of you can get regular coding experience as well. You don't need to phrase it in your resume it was pure escalation work.
You will do the debug and dispatch the work to other teams. Thats very stressful.
Can you explain why stressful ?
Because often you don't know what exactly is going on. People complain this person assigned to wrong team, didn't do deep work, didn't do promptly so the ticket went out of SLA and the person who did it was slow. They have high level docs or runbooks but many time it's tribal knowledge and you need to kiss ass to get help.