CIO not replying

New / IT lqoP67
Jul 11 27 Comments

I do report to the CIO (CIO to CEO) and he does not reply my emails, neither my calls nor my chats. .. I have to wait about a month for a simple answer or approval. He doesn't not show up in meetings and never give an explanation for his absences. We both live in different countries and use English as common language. I tried with HR but they also doesn't reply my requests...
What should I do?
Regards,

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TOP 27 Comments
  • New / Eng
    wRCP10

    New Eng

    PRE
    StartUp Health
    BIO
    Php Full stack dev. Experience on DevOps and Docker
    wRCP10more
    Are you sure you are hired at the company? For HR to not answer seems extreme. Do you have any other coworkers or colleagues that you can ask if they have experienced something similar?
    Jul 11 3
    • New / IT lqoP67
      OP
      7 years in the company.. 2 like that..
      Regarding the CIO everybody says he is soooo busy
      Regarding HR they are always understaffed
      Should I move somewhere else?
      Jul 11
    • Cox Automotive / Mgmt EMlN12
      Have they moved you to the basement and taken away your stapler?
      Jul 11
    • New / IT lqoP67
      OP
      I am responsible for half of IT infrastructure... Europe, Africa and America... 12 datacenters... Actually I have a nice office in San Francisco
      Jul 11
  • Microsoft
    bdtc

    Microsoft

    PRE
    Albertsons
    bdtcmore
    OP, if I were you, I'd polish up that resume and start interviewing. It sounds like your boss doesn't respect you.
    Jul 11 1
  • Uber marylnn
    Cause an outage, he will call you :D
    Jul 11 1
    • New / IT lqoP67
      OP
      My team and me are responsible, so the fault will be on me. Once he called me at 5am because of an issue and I was sleeping... He got mad because I haven't picked up the phone... I would have killed him at that moment :)
      Jul 11
  • Facebook blacke
    Would you rather have a micromanaging CIO, or have the ability to operate in a permission vacuum?

    As long as he’s not in your business, use your position to make shit happen on your own until he can’t ignore you (for better or worse).
    Jul 11 4
    • New / IT lqoP67
      OP
      I prefer a boss that "teach" me, ask me things and ask for improvements,stay in touch. Not micromanaging. I always make things happen... But for instance...
      One HVAC in a DC got broken and I have three quotes to fix it (over my budget approval "power") there is backup HVAC working now... I am waiting approval for 2 weeks.
      For sure, if Backup got broken as well, I should call emergency and fix that one.
      I don't know why he takes so long for such critical issue.
      Jul 12
    • Facebook blacke
      So find ways to make him more effective, and free up his time.

      Is the approvals thing a common issue across the company? Figure out a system to get approvals done more effectively.

      Assume that your CIO is well-intentioned enough, and merely fighting next-level fires. If you want to get his attention, start solving your own fires, then his, and keep working up until the issues you tackle day to day reach his level of importance.
      Jul 13
    • New / IT lqoP67
      OP
      Thanks really good advice!
      Jul 14
    • Cray ieqV67
      Hmm. For things like this, send a note and cc the CEO and CFO telling them they need to ip your approval amounts, so you can handle this day to day issue. Let them know the risk of inaction.

      CIO being busy being CIO doesn't sound right if they are absent. CIO tasked with other work out of CIO scope and unable to handle load sounds more likely.

      Either way, prep the resume, as it sounds like this is headed for failure.
      Jul 15
  • New / Other AuntHilda
    I would take a different approach than others suggested. I would keep a trail of asking for the approvals, if I don’t hear back in a reasonable time, I will make that decision. I will also try to visit Germany once a quarter so I can spend quality time with my manager. That’s how you can learn how busy your manager’s life is.

    There is a chance that your manager thinks you are capable of making the decisions so he does not have to interfere.

    Lastly, I would schedule a quarterly meeting with your manager’s manager. I won’t complain about my direct manager but simply give an update on what I am working and then try to increase my delegation of authority.
    Jul 12 2
    • Google ggtf45
      good advice
      Jul 12
    • New / IT lqoP67
      OP
      Agree good advice
      Jul 13
  • New / IT lqoP67
    OP
    Once, I thought he is jealous since my team and me automate almost everything... So this part of the world is more effective :)
    Jul 11 0
  • Microsoft stink
    Leave
    Jul 12 1
    • New / IT lqoP67
      OP
      I'm thinking about that
      Jul 12
  • Google ggtf45
    keep your resume ready
    Jul 11 1
    • New / IT lqoP67
      OP
      Thanks... I have it ready, always
      Jul 12
  • Google oxto67
    There's still no good substitute for good ole face to face repertoire building. Go visit him in person, build a relationship with him.
    Jul 11 0
  • New / Eng
    Microsoft.

    New Eng

    PRE
    IBM
    Microsoft.more
    What company is it?
    Jul 12 1
    • New / IT lqoP67
      OP
      I cannot disclose the name. It is a big one.
      Jul 12
  • New / IT lqoP67
    OP
    He is in Germany and me in US... I did that 2 years ago when I was promoted.
    Jul 11 0
  • Darkstore laqwah
    Busy
    Jul 11 0
  • New / IT lqoP67
    OP
    Thanks a lot for all your comments!
    Jul 12 0