Lyft should treat this as an emergency

Workfront / Eng
fURb10

Workfront Eng

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500 Startups, Comcast
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May 7 21 Comments

Lyft makes it nearly impossible to report a driver using another driver's Lyft account.

I couldn't report it because I didn't get in the car with the man who was using a woman's Lyft account. Lyft only gives the option to make a complaint about someone you've ridden with.

Not everyone remembers to check that the person picking you up is the one in the photo. They need a way to report a driver that doesn't match the account, instead of cancelling the ride, to prevent that person from continuing to pick up people. It should be able to be flagged immediately!

The only option I had was to cancel the ride and be charged $5.

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TOP 21 Comments
  • Facebook public2
    What?
    May 7 11
    • Facebook public2
      And then called or reported?
      May 7
    • Workfront / Eng
      fURb10

      Workfront Eng

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      500 Startups, Comcast
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      OP
      But that guy is going to keep driving and will eventually pick up someone that doesn't notice it's not the same driver profile. I know it's unlikely, but there are bad people out there.
      May 7
    • Facebook public2
      Totally, please report in the app or better yet call support?
      May 7
    • Workfront / Eng
      fURb10

      Workfront Eng

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      500 Startups, Comcast
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      OP
      I tried to report online, but it only gives you the option if you actually took the ride. And then they only have an option for them to call you, and I'm still waiting for that.
      May 7
    • Facebook public2
      Got it. Yes assume the priority emergency calls are from active rides. Hope they call soon.
      May 7
  • Salesforce Orion00
    2 things - this is clearly fraud. You did the right thing by canceling the ride.!there is a way you can complain to customer sorry. Search in app and they will refund $5 and also they should cancel other driver’s permit. Explain them clearly that the photos did not match in your complaint
    May 7 3
    • Google Dilge
      Wait why? These people aren't hurting anyone but Lyft. They are probably trying to rack up points or something but that's none of my business. IDGAF if my driver is Hispanic or Arab, male or female, straight-edge or delinquent and you shouldn't either.
      May 8
    • Workfront / Eng
      fURb10

      Workfront Eng

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      500 Startups, Comcast
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      OP
      Thank you. I wish I had known that when it happened.
      May 8
    • Workfront / Eng
      fURb10

      Workfront Eng

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      500 Startups, Comcast
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      OP
      How are you making this about race? The issue is that it's not the actual person that is supposed to be driving.
      May 8
  • New / Eng
    errfileno

    New Eng

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    Microsoft
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    Senior Software Engineer. 15yoe. Seattle. ~$400k TC
    errfilenomore
    Call Lyft. They are actually pretty good at getting to the bottom of it.
    May 8 1
    • Workfront / Eng
      fURb10

      Workfront Eng

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      500 Startups, Comcast
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      OP
      Thanks!!!
      May 8
  • Twitter / Eng
    levels.wtf

    Twitter Eng

    BIO
    Definitely Jack Dorsey
    levels.wtfmore
    People call cars for other people all the time.
    May 7 1
    • Workfront / Eng
      fURb10

      Workfront Eng

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      500 Startups, Comcast
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      OP
      The driver didn't match the driver picture. I should have made that more clear. My b.
      May 7