New grad can’t contact Amazon manager/hr for starting details

Mozilla HwNx00
Jun 26, 2018 19 Comments

Posting on behalf of a friend, would greatly appreciate any Amazon employee, or specifically Amazon HR employee, responses:

He’s a new grad hire at Amazon, starting mid August. He’s talked to his manager once before, when he was told he would be on a Seattle team but work out of the Bay Area. He was also told he would have to go to Seattle for three or four weeks of on-boarding.

This was months ago. Since then, every attempt to contact his manager via email or LinkedIn has gone unanswered. He’s particularly trying to work out logistical details. Every time he gets a recruiter email it’s from a different person, and none seem to know his situation or have responded being able to connect him with his manager or provide details on how long he needs to be in Seattle for on-boarding.

What should he do?

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TOP 19 Comments
  • Amazon / Eng classpath
    This is terrible candidate experience. Send an email to jeff@amazon.com with all of the details so it gets handled by the escalation team.
    Jun 26, 2018 12
    • Amazon / Eng Am A Bot
      This doesn’t go to Jeff, though he does read them from time to time. It goes to the executive escalation team.

      https://www.cnbc.com/2018/05/07/why-jeff-bezos-still-reads-the-emails-amazon-customers-send-him.html
      Jun 26, 2018
    • Genentech GeneCoder
      I understand that. But he needs to show due diligence before escalating the issue to the top level.

      The escalation process is for paying customers anyways, not new grad hires.

      He is obviously trying to figure out the logistics for personal vacation plans etc. Otherwise, why does he care? The company will provide transportation and boarding for him while he is in Seattle. He can just chill and let them deal with it.
      Jun 26, 2018
    • Amazon / Eng Am A Bot
      An unresponsive manager and a completely clueless recruiting team. An escalation will result in the candidate’s problem being fixed - and whatever process is broken. It should result in a COE. https://www.quora.com/Will-filling-out-a-CoE-hurt-you-at-amazon
      Jun 26, 2018
    • Salesforce beltalowda
      Make sure you don’t put anything other than a question mark in the email.
      Jun 26, 2018
    • Snapchat Evan’s Dad
      Stupid ass Jeff
      Jun 26, 2018
    • Amazon / Eng
      Metalearn

      Amazon Eng

      PRE
      IBM
      Metalearnmore
      Similar thing happened to me. Placed on the team I wanted but they screwed up start date (starting the day of a final). Talked to the manager, he agreed to push back start by a few months. Now I find out im not in his org anymore :/
      Jun 26, 2018
    • Mozilla HwNx00
      OP
      Thanks @classpath, he is seriously considering doing that.

      @genentech Amazon is known for its frugality—he does not have travel or accommodation covered or figured out for him, and he needs to know his one line so he can set up his own flights, temporary accommodation in Seattle, and subsequent permanent accommodation in the Bay Area.
      Jun 27, 2018
    • Mozilla HwNx00
      OP
      The only contacts he has are his manager, and the hr person who provided his offer but she no longer works there and he has not gotten a response from other recruiters he’s reached out to. He was an intern last summer and has no other interviewers etc to contact.
      Jun 27, 2018
    • Amazon / Eng BeerRaiser
      This is bad candidate experience, do you know who is the skip level manager?,what org is this?
      Jun 27, 2018
    • Amazon / Eng QVHz54
      No. He should not be setting up his own travel and temporary housing unless he accepted cash for relocation instead of actual relocation. And that's only for his move to the Bay Area. Onboarding travel to Seattle might require him to figure out logistics, but it's covered by Amazon.

      If he was an intern he must know internal people already who can help him. I'm pretty sure (not positive) anyone with access to the hiring system should be able to see who is his recruiter now. They won't see details but at least a contact. If he honestly can't find a person he already knows to do this, private message me his name and I will try to help. So many details here seem wonky to me.
      Jun 27, 2018
  • Oracle / Other nogo
    Ask your friend to contact erc@amazon.com
    Jun 26, 2018 2
    • Mozilla HwNx00
      OP
      What’s that email send to?
      Jun 27, 2018
    • Oracle / Other nogo
      Amazon employee resource center
      Jun 27, 2018
  • Amazon / Eng QVHz54
    Something doesn't sound right to me. Even if the recruiters are clueless, they can look up his profile and figure out what needs to be done.

    I'm assuming someone sent your friend an offer letter. I'd have him start with that recruiter - start with a phonecall, not an email.
    Jun 26, 2018 1
    • Mozilla HwNx00
      OP
      The recruiter that gave him the offer no longer works there. He’s emailed other recruiters with no response.
      Jun 27, 2018
  • Amazon / Other cut a sev6
    He should contact his recruiter. Recruiting is his designated poc for everything until start date
    Jun 27, 2018 0

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