Uber vs Doordash

Uber / Eng Jdueicjkf
Jan 27 31 Comments

Last night I experienced UberEats app delivery fees gone wild. Most were $18-20. Restaurants went unavailable as a result too. The fees also changed every few minutes (I managed to pull it at 8.49 after refreshing a few times). I understand why fee can go up so no need to explain that to me.

At the same time I downloaded Doordash to see how it behaves (never used it before). Fees were around 3.99 and 5.99. Even with hidden fees it still looked somewhere 5 bucks cheaper than Eats.

Questions for people who use/know Doordash:

1. How is Doordash’s delivery quality? My experience with Eats is that it’s super reliable. ETA is excellent, tracking in app works really well and is constantly improved.

2. How can Doordash keep such a low delivery fee? Imagine the couriers can sign up on any platform and be online on multiple, how one platform experiences surging while other doesn’t? Different demand (aka dd has much less demand) or subsidizing?

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TOP 31 Comments
  • Uber nooway
    I hate those hidden fees from DD or other services
    Jan 27 2
    • Uber broforce
      For some reason, even after that they manage to be cheaper than eats. Especially for distant restaurants
      Jan 27
    • Uber DyJKbcf
      There is price markup as well as service fee usually
      Jan 27
  • Google hatsud00
    In New York we have seamless and most restaurants have no delivery fee. Minimum order size between $5 and$15. Thank the massive fleet of bike deliverymen!
    Jan 27 0
  • DoorDash dudedeliv
    Revenue is not just from consumer fees. All these companies get commission from the restaurant too. If commission rate from restaurant is higher, consumer fees will be lower, doesn’t matter what the demand-supply situation is.

    Also DoorDash reliability is very high. We are the fastest growing in the space, that can’t happen if reliability is low.
    Jan 27 3
    • Uber / Eng Jdueicjkf
      OP
      I heard doordash doesn’t do restaurant integration 100% - so not all restaurants give dd commissions.
      Jan 27
    • DoorDash dudedeliv
      Yes, but a very high % of restaurants are integrated.
      Jan 27
    • GrubHub grubby
      Hahah that is a total lie, DoorDash. Most of your restaurants are uncontracted... so you have to charge the consumer $10-15 for delivery to just break even... Pray that Masa gives you a couple more billion soon to prolong your suffering
      Sep 8
  • Facebook / Eng Nebraska
    Doordash is more reliable than Uber Eats ime
    Jan 27 0
  • New monomo
    Doordash sucks balls
    Jan 27 3
    • DoorDash hiKu57
      no u
      Feb 13
    • New monomo
      Go fuck yourself ...useless moron kids.
      Feb 13
    • DoorDash hiKu57
      no u
      Feb 13
  • VMware BobbleHat
    Every DoorDash experience I had was extremely bad. Everything from hours late, missing food, food upside down and spilled out of container into bag, fees that are insane etc. every Uber eats experience I had was extremely good, fees are supply and demand, so if you are price sensitive just get lunch at 11 instead of 12, and you can watch as the driver is approaching your house. Give tips etc if the driver was good, the experience is so much better.
    Jan 27 1
    • DoorDash / Eng SFDasher
      Sorry to hear. If you DM me with your email I’ll add some credits to your account so you can give us another try.
      Feb 13
  • Google / Product callofwild
    Haven't tried Uber eats, but I'm fairly content with door dash
    Jan 27 0
  • DoorDash / Eng mxbtpq
    I've used both DoorDash and UberEats extensively in both urban (downtown SF) and non-urban areas (various parts of northern Virginia and southern California) and I can't tell much of a difference in terms of the experience. Restaurant selection is similar, delivery quality and lateness are similar, etc. I've only had a truly bad experience with Postmates where the driver was an hour late and the food reeked of cigarettes.
    Jan 27 0
  • Uber bluerain
    Uber Eats is better by far.
    Jan 27 0
  • Nielsen / Eng
    TrilGates

    Nielsen Eng

    PRE
    Google
    TrilGatesmore
    Any chance you're in NYC or Midwest? Winter is intense. Could be reflected in delivery fees.
    Jan 27 4
    • Uber / Eng Jdueicjkf
      OP
      Nope I’m in SF.
      Jan 27
    • New / Eng |l|l||l|l|
      I'm in SF and I've never seen such high fees on Eats. Where in SF are you?
      Jan 27
    • Uber / Eng Jdueicjkf
      OP
      I actually meant I’m from west coast lol not sure why I wrote sf there
      Jan 27
    • New / Eng |l|l||l|l|
      🤦
      Jan 27
  • Adobe sjdt
    Uber Eats ate my order after 1 hour delay yesterday!
    Jan 27 2
    • Nielsen / Eng
      TrilGates

      Nielsen Eng

      PRE
      Google
      TrilGatesmore
      No fucking way lol
      Jan 27
    • Lyft E&¥÷
      Same thing happened to me. Didn't even get a coupon or anything
      Mar 24
  • Facebook 한국
    Honestly try both and see which you like better. You’re a consumer. Vote with your money
    Jan 27 0
  • GrubHub grubby
    Give Grubhub a try. On average, our delivery fees are much, much cheaper than DoorDash and a bit cheaper than UberEats.

    Majority of DoorDash restaurants are un-contracted - they make no money from the restaurant - so they have to charge the consumer $10-15 for the delivery between delivery fees, service fees, and menu item markups. Not a sustainable business model.. consumers aren’t dumb.
    Sep 8 3
    • DoorDash gteo7
      Consumers aren't dumb, but you certainly are if you really think that we make "no money" from "majority of DD restaurants" lmao. RE: menu item markups, merchants have the capability to configure their own menus. We discourage them from changing menu pricing thru various means, but some of them do it anyway. Why don't you worry about your own company and customers instead of talking shit on blind?
      Sep 8
    • GrubHub grubby
      Ahaha if you’re making money on most restaurants, how come you’re losing 1B a year?

      And please don’t tell me Doordash doesn’t mark up the menu items, just check a couple restaurants that are on multiple platforms. Or are you saying that restaurants just choose to charge more on Doordash than on Grubhub? 🤣
      Sep 8
    • DoorDash gteo7
      I'll just say that you're not even close to correct on profitability - at the end of the day, I've got better things to do than to argue with delusional GrubHub employees that are salty about losing market share. Best of luck to you
      Sep 8

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