iPhone X repair at cost or free for Apple employees?

Apr 12, 2018 23 Comments

Engineer here at SCV.

I bought the phone less than 3 weeks ago, and no AppleCare. I dropped it today and one of the corners in the back glass (camera corner) cracked. Functionality is intact.

I noticed the touch screen sensitivity was a bit off and was thinking about getting it to an Apple store, but now i don’t think the Apple store crew will take my word for it with the crack on the back glass.

Any ideas on how to get it repaired at cost or how to proof that touch screen sensitivity was off and get a replacement?

Thanks in advance!

comments

Want to comment? LOG IN or SIGN UP
TOP 23 Comments
  • Apple LilJobs
    What? Apple employees don't have any discounts on repairs (slight discount on AppleCare). No one will repair a $1000 phone under his desk for free
    Apr 12, 2018 5
    • Honest question here. I’m not trying to get a deal under the table. Just want to know what are my options before dropping $600 for a back glass repair... if you don’t mind.
      Apr 12, 2018
    • Apple / Eng
      Marijuana

      Apple Eng

      PRE
      Google
      BIO
      I ain’t got no worries.
      Marijuanamore
      The number of times I’ve been to Home Depot (for my AOU)...

      Many folks may have been using their AOU phones as personal phones, which may have partially caused the confusion.
      Apr 13, 2018
    • Apple / Product (ノ◕ヮ◕)ノ*:・
      Repairs are discounted 10% in store for employees
      Apr 13, 2018
    • Apple TLTM
      Do you know the article or where to go for the directions on how to get 10%?

      I work at a retail store and can’t seem to easily locate it
      Apr 13, 2018
    • Apple / Eng
      StJobs

      Apple Eng

      PRE
      Intel
      StJobsmore
      Not true, no discounts for Apple employees on repairs, just asked in IL
      Apr 15, 2018
  • [UPDATE] Folks, it looks like AMEX, which I used to par for the phone, will cover for the cost of repairing to up until $1,000.
    Apr 14, 2018 0
  • Apple / Other lQLm30
    😂”apple, free”
    Apr 13, 2018 0
  • Apple Fbfsghc
    I think Apple employees get 10% discount for repairs if you show your badge in store.
    Apr 12, 2018 0
  • VoyageUp / Ops
    PSGT45

    VoyageUp Ops

    PRE
    Amazon
    PSGT45more
    Don't want to be a prick but when people buy $1k+ phones why not put a case that is 3% of the cost on it?
    Apr 13, 2018 2
    • Oath gBrm68
      Or buy from eBay for $1
      Apr 13, 2018
    • Microsoft GGG-Unit
      Some people want to appreciate the industrial design
      Apr 13, 2018
  • What credit card did you use? Most credit cards have free accidental damage protection up to 120 days.
    Apr 12, 2018 1
    • Good point! It’s a blue cash preferred from AMEX. I will check their policy. Thanks!!
      Apr 12, 2018
  • Microsoft GGG-Unit
    I'm afraid the only solution will be to pay up for the cracked glass, which could be very costly. Sorry, I know that's not what you want to hear but accidents happen.
    Apr 12, 2018 1
    • Yep. That’s cool. Just wanted to know the options, if any.
      As far as I know, the back glass is glued to the whole thing. So, the repair cost will be the worst case scenario which is almost $600.
      Apr 12, 2018
  • Apple TLTM
    I work at an Apple retail store and I am 100% sure no employee gets free repair. Our store leader paid the same repair cost as any regular customer
    Apr 13, 2018 0
  • Oath gBrm68
    Uber credit card is good !
    Apr 12, 2018 3
    • Capital One finesse
      For repairs...?
      Apr 13, 2018
    • Oath gBrm68
      You get an insurance which covers repairs for upto $600 free.
      Apr 13, 2018
    • Capital One finesse
      Thanks!
      Apr 13, 2018
  • Campaign Monitor blind0
    Credit cards cover accidental damage. Reach out to them
    Apr 12, 2018 1
    • Yep, I’m looking that one up right now, as another commenter posted.
      Apr 12, 2018