Have you tried turning it off and on again?
Hello I.T.? Oh wait this isn't I.T...
Well? What are you waiting for? Here is your cup, here is a private room with some, erm, reading and viewing materials... the nurse will give you 15 min to do the needful then come back to collect the specimen.
Do the fucking needful. One of many phrases brought to you courtesy of offshoring
Translation : I dunno what the fuck is going on with our service , but fix it!