Recently we have booked a listing on airbnb for a month. As soon as we saw the home in person, changed the plan of checking-in. And immediately requested host that we would like to cancel the reservation as the place is very tiny and not hygiene as well. Host remained reluctant to our messages. Thus we have raised a cancellation requests to airbnb.Host and airbnb has mentioned that they will refund us the amount when it get rebooked for the days we have reserved.Now that listing has rebooked for 20days in our 30days reservation.Now airbnb is playing the blame game that only host has powers to refund you back and host isn’t accepting our refund requests. Host is getting double rent for her place and not willing to refund us not even replying us. Feeling clueless where to claim for resolution of this issue. Can anyone take me through this tunnel and show me some light? Rent: $3500 #help #airbnb #airbnbsucks
Credit card dispute
This is the way
Abuse Airbnb on twitter . They reply quickly there if you tag them
Babuchak
May be I have to try this, really frustrated with their management. Hopefully Amazon or some other who has good customer policies should acquire it
Using Airbnb in 22 lol
What are the other options for stays?
Hotels - you know exactly what you’re getting and if something is off, there’s a real person at the desk who will make it right.
Airbnb tends to supports hosts mostly. They don’t care about customers. Better to not use Airbnb anymore. There’s zero benefit.
Lesson learnt, in between what you guys are using for temporary stays?
Good old craigslist for long temporary stays like moving to new city. Or find a sublet on FB. Else a motel works too
Call Airbnb and say the magic words “credit card chargeback”
Lol never use Airbnb. You're fucked if there's something wrong with your stay
Then what are the other options? Yeah airbnb playing puppet role in the hands of host
Tbh I use hotels. Marriott has a similar product called "homes & villas" for example and you're talking to Marriot and not a tech company. I just use normal hotel rooms though.
I have gone back to only using hotels. Airbnb hosts are insane now. Leaving chore lists? Crawling around bushes to find lock boxes? Nah
Reviews are for that in theory. In practice the host can review you as well so it's harder to tell the truth about a shitty host
Hey but they offer fully remote!
I’m a host. That’s a weird situation. I hope you thoroughly documented (photos) the condition of the place that validated it not matching the listing. As a guest, the proper path would’ve been to send photos and request that Airbnb set you up elsewhere for the term of your stay, not cancel. “Cancellations” the day-of get sticky, as even if you’re fully justified, you’re technically likely not owed it per the host’s cancellation policy, and you’re also not exercising Airbnb’s guest refund policy, for which the primary resolution is Airbnb cust service rebooking you a similar available listing. Worst case scenario, you can always file an “Arbitration Claim”, which is Airbnb’s mandated version of small claims court. I’ve done so as a Host, due to them offering unwarranted penalty free cancellations to Guests during Covid, and won! Lastly, trust Airbnb doesn’t truly favor Hosts or Guest, they selfishly do watever is in their best interest.
Thanks for showing the other face of the coin but in our case it seems host has full permissions. Airbnb playing a dumb role. I’ll definitely look after the claims you have mentioned
Yea, Airbnb does literally the same dance when the roles are reversed. I’ve considered filing an arbitration claim again, as a guest brought 2 dogs into my “No Pets” listing without permission, and another threw a party bringing 20+ into my home that is accommodates a max of 10 (caught both incidents on video clear as day via exterior cameras). I allowed each guest to complete their stay even once I became aware of the violations. Followed all the proper steps per policy on the backend, and Airbnb played dumb when regarding fines. Both guests got away with it 100% consequence-free. Trust it goes both ways. Anywho, back to you, yes even mentioning/bluffing “Arbitration Claim” to Airbnb customer service might push your envelope further. Otherwise, they’ll say whatever to get you off the phone, and you’ll likely get nowhere. In the meantime, thoroughly document EVERYTHING.
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