Any eBay Insiders Here? Small startup facing a bizarre challenge

I run a small scale e-commerce startup that's been “partnered” with eBay for several years now. Recently, while we were testing something out, we created a "test" listing, and accidentally tripped some flags, causing our business account to get suspended. It's not about lost sales; we never sold anything. Our account had unique access permissions vital to our operations. I tried the regular eBay support channels, but there seems to be a misunderstanding. They're dismissing us as if we're just casual eBay sellers, but our situation is much more nuanced. It feels like a punch in the gut, especially since our team's put so much into this partnership and I let them down with this oversight. Instead of propelling our business forward, I find myself investing countless hours trying to resolve this issue. If there's anyone here with ties to eBay or knows someone who could assist, please reach out. I would appreciate it more than words can express. #ebay