Coinbase is not letting me use bank account for deposit. It seems to be a glitch in their system where the system is not able to match names between bank account and Coinbase account. Support system is horrendous, the chatbot just keeps repeating same thing again and again and it's impossible to get to talk with a real person. Can anyone from Coinbase help reach to the proper support channel? Note: I edited the name in attached image.
have you tried updating your legal nave through the verification flow as mentioned in the email?
Yes. I did
Coinbase has to follow KYC, so legal names have to be an exact match and verified by the fiat account holder ( your bank). Did you go through the legal name update process? You can also ask your bank what the exact legal name on the account is.
That's the problem. As you can see in the screenshot, both names are exact match. I edited the name in the screenshot to avoid exposing myself on blind. But read the email text, it says "Abc Def" not matching with "Abc Def". And yes, I verified my account with the verification process.
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Why don’t you use your legal name instead?