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Women, help me understand why this is inspirational
If you go to Asia, nobody cares if you are nice or not. You pay the money and get the product in exchange. The seller is treating you with quality of product and buyer wants quality product instead of niceness. In fact, if you expect niceness, people will look weirdly. On the other hand, "being nice" is such a big deal in USA. Why do we not raise the quality of our offering and let that speak instead of expecting extra value from customer in exchange of niceness? For e.g, if you book a Christmas flight and it gets delayed because of snow, why does airport staff still have to be nice to you when the traveler expects weather disruption when booking the flight? If you were in Asia, they would just either give you future credit or give partial refund. What are pros and cons of each approach? If airlines were not nice and simply didn't rebook, then people will switch their vacations from Dec to June and we will have less disruptions. Just a thought post for debate. Not a hardcore opinion. Would you be okay with average service without niceness for less price?
No need to be effusive to be courteous.
You must not be from Japan, Korea and Taiwan
Japan, service? Ok
Right now I am standing here at the airport with cancelled flight for almost 5 hrs in the queue to rebook. Being nice is the least they could do now.
But you knew that snow can happen and weather can be bad in December. If you didn't plan in advance, why should other pay for your lack of risk calculation and planning? I am not being rude. I am just thinking it from pure economic and product/ price point of view and who owns the risk.
Dude! Shut the fuck up, why the hell Los Angeles to Phoenix have snow problems. I know where I am traveling and how to plan for it. As an airline they should have clear separation of their flights and don’t create a choke point. They are completely mismanaged with several single point of failures. It shows their incompetence.
Lived in Asia and disagreed most of these
I think op is either indian or chinese to think his country and its culture covers entire the continent
Definitely Indian
Depends which part of Asia, your skin color/complexion, and wealth. In certain circumstances, people there DO care if you're nice or not.
Cultural difference, though it's seeped into the capitalist hegemony and now most of it is insincere or forced by the employer 🤷
Don't think so. Frontier sells every piece of travel separately, e.g. bag fee, bigger seat fee, faster boarding fee.. how's adding niceness fee a cultural thing?
There's a niceness fee on the receipt?
De-escalating negative emotions makes for a much better society. It's an underrated superpower that a lot of people think is useless.
So, if it is something that's helping the seller, then should services that are sold with extra niceness be cheaper than service sold without niceness. Effectively seller is paying buyer for the privilege of offering niceness with product so that they can deescalate and be more efficient.
Perhaps. Brand quality, customer satisfaction, etc all matter too.
What?? People are much nicer in Asia vs US. In fact, the most rude people I have seen are in US.
Tbh this might explain some restaurant experiences I’ve had (in the US)..
Human decency?
But does decency have a cost, and if so, then should people be able to choose? Those who want product + niceness can pay slightly higher price than those who can do with just the product? Why force package and sell niceness?
You do have choice, too match your example just compare something like Delta Airlines to Spirit Airlines. It just happens that we prefer service and alot of business evolved from or currently survive off of word of mouth. I think we have both of these in the US but at the cost of higher expense.