I made an apple watch purchase on Amazon and returned the product unopened a few days after. Tracking shows it was delivered to them. 2 months later and they say they can't refund me because apparently I failed to complete an incident report. I checked my email and there's an incident report request about an item not delivered to me which was not my issue at all. Do you all have such experience? what are my options? Is BBB helpful or should I proceed with small claims court? Thanks TC: 300k
If you have proof that you returned it then you can get a chargeback from your credit card company (file a dispute). But Amazon may close your account.
Amazon is shit now with all their random policies. It is it customer first anymore it’s more of we are too big now we don’t care about customer. Go buy at target, Walmart, Home Depot much better
That's def my plan from now on
I would buy expensive stuff from Costco even if I have to pay a bit more just because of the amazing customer service.. I try to minimize shopping on Amazon for any kinds because of smaller return window and what not
I learned my lesson
Talk with a couple of associates. Amazon CS has worked out so well for me. Otherwise as noted in the thread, filing a claim with CC company will do.
I tried multiple times they just don't understand. Just repeat the same things like a parrot.
Sorry what is a CC company?
Likely because you might have a history of item not delivered and you are getting a potential abuse flag. Have you had prior such issues with Amazon deliveries?
This is not about a delivery to me! I got the item and sent it back, returned, and tracking shows delivered TO Amazon. They are not refunding now.
My bad I misread it. Talk to a Customer agent, from what i know certain products take longer for return processing because of possible fraud. I can’t promise a refund in my capacity, but if you want to dm me the order details I can have someone look into it.
Buy at other stores bro.
Sis here but yes that's my lesson
File a claim with your credit card company