Do you spend more than 25% of your time talking to users, as a product manager? If so, please comment the name of your company below. User research can be in collaboration with design and user research teams, or in the innovation process. Thanks for helping set expectations as many jobs advertise being user centered, yet applicants are “blind” like the name of this app, to what percentage. Since there are a healthy number of comments now, how would I scale this survey? 1. What related questions do you have? 2. Which platform scales the responses more or representatively? Thanks in advance! #product #productmanagement #productmanager #offer #usertesting #uservoice #researchnow
TC/YOE or GTFO
You good there Genentech?
Whew you really are upset for no reason. Not sure why there’s a stick up your ass but hope you get that figured out soon :)
I spent 1:40 today speaking to clients and prospects on calls and then another 30 mins going through support emails from clients to understand pain points. Some days I'm able to get on several calls, some days are very lean on actual "taking to customers". I'd say 25% is attainable
Sometimes it’s all day for a few weeks and then it’s not at all for a few months. It comes in waves.
This.
Which product at Google?
Yes. Microsoft.
Which product at Microsoft?
Within Azure
Not even close. Closer to 2.5% than 25%
I wish I spent more time talking to users but we have research and UX teams that feed a lot back to us.
I spend maybe 2% of my time on user research and anything closely related to understanding users. It’s pretty terrifying
Get a new job?
My thoughts exactly
At least 25% but it’s enterprise and I have a few customers I repeatedly work with and a lot of new ones that come and go
About 20% for us.. also b2b enterprise. VIPs would be on top of that.
I could do less if I wanted, but I find it really valuable and allows me to own my space and product really well, plus I just enjoy talking to new people and hearing their problems…part of the reason for me to be a PM
Most enterprise products - you’d likely spend a good amount time on user interviews, usability tests and collab calls with sales where you pitch the product to customers
What product at Facebook do you work on?
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What do u mean by user research? Everything we do is technically user research! Game industry
Edited to “talking to users”. Thanks!
We 1- monitor fb groups related to our product everyday 2- speak to our VIPs (1 user) every month in a 1h meeting 3- run weekly survey aka user pulse 4- do prototyping and test with VIPs before implementing them --- I don't think it's 25% tho