What is the expected OTE for a CSAM at MSFT, in SF Bay Area? #microsoft
Did you get an offer?
Recently started as a CSAM. Live in the Midwest. Base is 130k. 25k stock 15% annual bonus
$25K stock per year?
Nooo over 4 years. Low I know but not sure these positions get much in stock area
I got $40K but over 5 years….
I’ve read that CSAM is a notorious role. Any one with feedback
I think it’s an alright role. A lot of bullshit you gotta deal with. Probably won’t be in this role more than 2 years
How’s the interview process? I have mine next Thursday
Just a ‘super day’ of three interviews for me and got an offer later that day. Very surprised for the speed, given such a large company. Interview was easy IMO and nowhere close to the difficulty of a TAM interview at G.
Agree the interview was fairly easy, tho maybe my expectations were different. This is not supposed to be anywhere near a TAM role since we are t supposed to be focusing so much on the technical support side of things. However in my year that’s the only thing I’ve been working on. Thought this was more of a upsell type position, but it has not been. I’m putting my resignation in over the next couple weeks and going back to acct mngr/upsell/grow/retain position I’m looking for. Benefits are great but the job sucks terribly. Took a paycut to come here too so I’m not too happy with the end result lol. Was hoping to retire here
Wait. Is it that bad? My friend got an offer and had the perception it will be a cruising role. Can you explain a little on the day to day role
I’m not overly technical which they knew…but you most certainly need to be to make it in this role. Every few weeks they change the focus, you do way more support crap than not. They are trying to change the role but it’s not working yet. My experience may not be yours. I didn’t think this was customer service but it is. I don’t care if one user doesn’t get there email in less than 5 seconds or even larger spread issues. Someone else should be dealing with that. And who knows maybe I just have the worst client…prob part of it. The entire company is filled with people who HATE msft. Why I have no idea… support is AWFUL. issues take forever to resolve. Recently I waited for. TWO MONTHS to get a network engineer assigned to a rather larger issue! Then they assigned someone who was in a completely different timezone. MS doesn’t care. Only cares about the support renewal and then usage in the various clouds. Which I understand. No training. What they did provide training on really had nothing to do with the role - it was mostly common sense stuff. But nothing on how to get the job done. Need a customer engineer? You basically have to ask your colleagues and beg them for names and they reach out to each person begging them to take your customer on which they are nice enough but overworked. Can’t wait to get out sadly.
@KMarathon7 -thanks feedback. Currently evaluating for a sr. Technical csm at Microsoft. It might just be semantics but it’s that a similar role to what you have/had?
That sounds like a CSAM role. If so, you will be anything but technical.
Based on what I’ve been reading, it’s supposed to be a role that increases consumption on azure. I was told that means helping guide customers on architectures and best practices but it seems like you’re just a glorified support person. Is that a fair assessment? Would you be able to elaborate on any information around that?
Working Parents
14h
1122
Closed now - thank you all
Tech Industry
Yesterday
2305
The end of Backdoor Roth?!
Tech Industry
5h
168
Who here has accidentally clicked on the Korean Hyundai ad?
Tech Industry
3h
612
Women, help me understand why this is inspirational
India
Yesterday
1032
Modi is a legend, will be remembered for centuries to come
Did you have an onsite recently?