Scammers allowed to run wild on ebay
@ebay, have you guys ever considered analyzing and recategorizing reviews marked as positive, but are really negative? I've seen some sellers that have almost all positive reviews that actually talk about how the buyer was scammed. There seems to be some pop-ups to dissuade users from entering negative feedback. I ordered something that I thought was a scam but wasn't really worried about the money, just to see how they could get away with it. Turns out, they ship a fake package to a nearby location (had to get post office to step in since tracking number doesn't show exact address online). So the tracking number looks real, and shows the same town. Then eBay automatically rejects the dispute, citing the tracking number lol. On appeal (which is not obvious how to enter) someone with common sense steps in and gets you refunded, but how many people don't bother to appeal? And how can a seller accumulate hundreds of these negative reviews and still be active? Would think if someone was typing a negative review and mistakenly flagged positive, it wouldn't be much to automatically suggest they have it tagged incorrectly. Interested if anyone is studying this data at eBay and how this is talked about internally. #datascience
I had the same scam happen to me but not on EBay. PayPal didn’t do a damn thing and USPS couldn’t either because the address they sent it to didn’t match what I’d written even though it was the same city. Had it disputed through my bank
Many sites including amazon, yelp make negative reviews disappear, it's possible they put 5 stars so their review doesn't automatically get deleted.
Nah we would never delete any review at ebay. I believe that giving a negative feedback just requires additional steps and buyers might just be lazy, especially for cheaper items, and put negative comments in a positive review. Just my hypothesis
Sorry to hear about your experience and thank you for your feedback! Could you share the seller name? Will ask to take a look into it
I'm genuinely not upset - I'm just researching cause I'm bored 😂 Curious about the data aspect. Garbage in garbage out kinda thing. If you search for something listed for a price that's obviously way lower than the rest (esp for things sold out in stores) - it's pretty easy to find cases like this. Example: https://ebay.com/usr/ruavang For this user, seller profile via url says Vietnam, but on app "Location" attribute for same seller says US. Why does web vs app display a different attribute? Are there cleanups for this sort of thing? Also, for kicks, have a read through some of the "positive" reviews.