So many tiny UI elements that do the wrong thing. So many actions that either clear out a form you just spent 15 minutes filling out or don't actually end up submitting it. This is the most annoying piece of software I've ever used. Nothing ever works precisely the way you expect it to. Please fire your entire UX department.
Having SAP as part of its title should tell you all you need to know.
There is no UX department
Can you provide some examples? I’m not in the UI team, but maybe can report it. I personally only use mobile app to submit expenses.
Can help report
What UX department?
😂 So basically, you struggle with expense reports and it’s all the software’s fault. 🥴 There’s a ton of demo videos available online that show you step by step. Go look at some or have someone at your company show you.
Have you considered that maybe this type of thinking is the problem? In companies with 100+ employees, you're bound to get different use cases, and if your software is so unintuitive that you need people to look at a step by step video first, it should be a signal that the software needs improvement. Meta's not the only one complaining. Here's one hacker news article that made the front page a few years ago highlighting a concur UX design flaw: https://news.ycombinator.com/item?id=34286122
Nice looooong read 🥱. When I hear generic complaints, it leads me to believe that more often than not, it’s end user behavior. I’ve seen enough support cases to know there are a lot of folks who don’t “get it” and get frustrated when 90% of the time, the “issue” is due to rules put in place by their company (both Travel and Expense side). With that said, I’m sure there are some issues with the product. No product is perfect. But let’s not act like it’s impossible to submit an expense report. They’re not difficult. Maybe OP should consult their internal team and find out why he’s struggling. I’m sure Meta has a Concur Administrator that can assist. Beats the heck out of coming on Blind to complain, no? 🤔
If you’re going to challenge the UX, should we instead talk about Meta’s (massively lax) approach to identity?
It’s the only viable explanation at this point.