Many complaints are here already in Blind. I am really disappointed to see a useful service like this with software bugs AND bad customer service at the same time. Each support reply always comes from a different agent without context of past conversations for the same issue. It’s like hitting a reset button after each reply. Same thing for ubereat. I hope some managers or engineers who care about this would fix this method of customer support. Yes, I use Lyft. But I still use Uber/Ubereat because of my monthly free uber cash from various Amex cards.
what was your issue? Feel free to DM. We are always looking to get better.
Thanks! Maybe start with having your support staff to not ask your customers to repeat themselves after each reply. Perhaps a more sticky session would be nice, every single support chat ends up talking to 10+ people and each support person is new in each reply. You can learn something from company like Amex when it comes to async chat support. My actual issue is a very small matter - my uber cash balance has $15 but only $5 was applied to my last trip and then Uber said I have an unpaid trip because I haven’t paid for the remaining cost. This never happened to me before in Uber and UberEats. Because of this glitch, I couldn’t tip my driver either. Whenever I hit the tip driver link, uber app pops something is wrong message.