Hello, my background check has been ongoing for about 2 weeks now and I'm not exactly sure who to ask for what's going on.
I believe I relied primarily on my recruiter for the company I was applying for to keep me updated. I also remember sending some emails directly to Hireright. That being said, Hireright was the absolute worst background check experience I've ever been through. I had to send them the same documents multiple times, they asked for a ridicules amount of detail and verification, they took forever to complete their "service", and I had a strong sense they're completely incompetent. Sorry you're going through this.
Rampant fake credentials are the reason so many background checks have become common and painful. Even reference are checked thoroughly.
Condolenses - I’m in the same boat, and this starts to delay my resignation now. Ffs, seems like they just need to contact my old university but that’s been pending several days now with no progress.
At least, you know exactly what's going on... I have no idea
Don’t you have access to HireRight’s website? They have a progress report that one can view and see the status.
Ok as a feedback it took 3 days for me. I have been providing copies of a lot of documents proactively such as SSN card, Passport copy, greencard, HR employment proof, copy of all diplomas.... They check criminal felony and misdemeanor, education report, last 3 employment, federal criminal, SSN trace, prohibited parties.
Which employer? This this normal?
Call in and ask for status. Per my personal experience you have to push them, otherwise if they cannot verify certain info they will go quiet.
You can click on the « live help » link on their website to chat with customer service. I recommend to be proactive and upload a lot of proof documents so they don’t have to call or search for the information provided.