I stay in Seattle and am visiting India for a couple months (after a really long time) and so far my experience has been excruciating. My family recently visited Kolkata and it was so difficult to find a cab, we had several cancellations, we had to sit in the heat as nobody agreed to turn on the AC. After chatting with the drivers we realised Uber is underpaying them and they have formed a union and it is their way of protesting. What's the reason for this? In the end it is the end users who are suffering. #travel #uber
This happened post Covid. Wasn’t the case pre 2020
Earlier Uber and Ola used to incentivise trips if number of trips exceeded a certain number. This caused very high income for taxi operators. These set certain expectations. Now these incentive are gone and Uber takes cut on each trip. Income of Drivers has reduced a lot. India doesn't have tip culture like USA. In USA, tip compensate drivers. Now Ola/Uber doesn't have ways to take action against Drivers so Driver tries to take trips which they like and try to get cash directly cutting Uber from the deal.
Can you share why Uber ola doesn’t have ways to take action on drivers ?
When Ola/Uber were providing incentive , drivers used to loose incentive for the day if their ratings were down, cancellation of trips or there were serious complaint against them. Due to this Drivers were careful to follow instructions from Uber. Now incentive are gone so stick also gone. Ola/Uber have only two ways to take action against Drivers: Give low priority but in rush hours everyone get rides. Ban drivers as penulty. That is too harsh and causes labour shortage so could be applied only on very serious complaint. This encourage drivers to behave for their wish as they don't have anything to lose.
Uber was never comparable to USA experience in india, it has only went downhill. Ola is better. They probably cancelled as they couldn’t reach you on your USA number . It’s stupid , india makes everything stupid what is supposed to be fully phone app experience these morons want to call you to confirm! Sometimes they want you to cancel and pay them cash all sort of Indian hackery jugad bullshitery! On top of that, my USA payment method stopped working and I need to comeup with this bs paytm style carp. May be the only good Uber driver is the sardar ceo!, word on the street is if you post a cringe on linkedin with his picture your ride is free.