Expedia trips list view used to be a simple list ordered chronologically by trip start date, and cancelling a trip can be done by clicking a button. Now the trips view is grouped by cities which is awkward and confuses the trip start dates, and cancelling forces you to speak to a chat agent who asks a million annoying questions. Anyone working at Expedia know the point of these unconstructive changes? I've been using Expedia for years and sadly will start to use it less now.